This morning, when I logged into Outlook, one of the first emails I checked was from the travel agency. Christine, one of the few agents assisting with our flight and hotel bookings, sent an email, saying that the new boss (let’s call her E) called them in the morning (before I came into the office) from the airport, requesting them to issue her her flight tickets to KL. So, the email was to confirm that we did not inform them to issue the flight ticket for this trip. I checked the relevant emails, and recalled that E did not confirm on this trip. When the agency sent us her flight itinerary weeks ago, she asked me if she could change the return flight to later timing. She asked me to confirm with another colleague, who would be traveling together, and I told her that the timings were given by him. So, she said that she would check with him and get back to me. A couple of days later, this other colleague sent me an email to confirm on his flight ticket issuance. I still did not receive any instruction from her.
Let me explain how my travel coordination work is like here. The requestor will send me the details of the trip – travel date and timing, destination, preferred hotel, etc. – I will send email to the travel agency with the details. After a day or two, the travel agency will reply with the flight and hotel options and rates. I will then forward these to the requestor. The requestor will reply with his/her selection, and I will forward the choice to the travel agency. The travel agency will send both the requestor and me the flight itinerary, which the requestor will have to reply with a confirmation to issue the e-ticket, by the deadline. Without this confirmation from the requestor, the travel agency will not take any action. If there is no confirmation from the requestor by the deadline, the flight booking will be released, which means that if the requestor asks for the same flight bookings, the price will not be the same and the ticket may not be available anymore.
So, in this case, E did not get back to me at all with any instruction, and thus, I did not inform the travel agency to issue the e-ticket for her for this trip. Amazingly, she went to the airport this morning without any flight ticket. How did she assume that she had the flights booked when she did not even come back to me with any update? After I checked the emails, I got a message from her. She asked me to check what had happened that she did not have her flight tickets and had to book the next flight while at the airport. Though I did not (and do not) feel that it was my fault, I still gave a formal reply with an apology for the incident, and made it a point to her that it was her who did not confirm on the trip, thus the ticket was not issued. She did not seem to have read the important point – that it was her fault for not confirming on the flight – but replied with “I am really surprised, not very professional but we’ll do better next times.” The words “not very professional” bit me.
Firstly, she should be the one to confirm on the booking, and she said that she would get back to me after checking with the colleague on the timing, but she did not do so. Secondly, she is so self-entitled that she assumes I am her personal assistant who follows behind her butt 24 hours a day and that I have nothing else to do but simply support her, the one and only one in this whole universe, and that I have all the time in the world just to keep on following up on her matters. Thirdly, she is not my boss, yet. She is the new boss who will take over my current boss’ position in months to come. BUT NOT YET. So, she is just another person in the team. Look, if you are not my boss – BB – you are simply another parasite to me. So you better treat me right as you will need my assistance here and there, now and then. If you treat me like how my previous superior treated me – squeezed me dry; threw me all kinds of tasks, be it my responsibility or not; took me for granted; did not show me any appreciation or kindness; did not give me the review/reward/recognition I deserve – I will simply ignore you like you are invisible, or worse, a pest.
I was so pissed that I sent messages to complain to another colleague and an ex-colleague. I had disliked E when she just joined the team in August. She came over for 2 weeks in July, prior to her official joined date, and already asked me to assist with this and that. I was nice and kind as she was new, so I reckoned that she would need some basic assistance. I was fine with that, initially. Then, after she joined officially, I applied for the purchase of her company phone and requested for her mobile phone set-up information from the IT department. When the phone arrived, I passed it to her and informed her of the email which IT had sent to her on the phone set-up process. Normal people would have referred to the email and followed the instructions to set the phone and account up. Only if they encounter any issue, would they ask for assistance again. But this joker made me sit there with her while she was figuring out how to set up her new iPhone in FRENCH. I am a Singaporean, who speaks/reads/writes English and Mandarin, with no knowledge of her language. What did she expect from me when I am not an IT person? And while she keyed in her PIN and password, I had to look away, but still sitting there. The next thing which amazed and annoyed me at the same time was, while she is holding 2 iPhones of her own, she does not know how to insert the SIM card. Seriously? Wow. Well, I quickly inserted the SIM card for her, wishing that it would end there and I could leave for the day. After having me sat there for 15 minutes and she still could not figure out how to set her new iPhone up, she told me she would let me know the next morning and we could ask the IT for assistance during her collection of her equipment and passes. The next morning, the time came for her collection at the IT department. I had to accompany her down as she did not have her lift pass then. She kept asking for the lift pass, and referred to it as white staff pass. I did not get her and thought she was referring to the staff pass. Anyway, the IT would issue new ones to her. I do not understand her English 80% of the time. That French slant of hers… Anyway, when we were at the IT department, I thought my job was done when I escorted her there. I did not expect her to be so reliant and I had to stay with her for 30 minutes before I found an excuse to get away. In the end, she returned only 2 hours later. (Phew~) The next day, she came running to me when I just reached my workstation in the morning, telling me that something got stuck in the charger port of her new iPhone, and the phone could not charge. (Wow~) She said that her phone battery was dying and asked me to get her a wireless charger. At this point of time, I already was very fed up with her. Nevertheless, I googled for a gadget shop nearby where I could get the wireless charger for her. It was before 10 in the morning, no shops here open that early, other than the eateries. Anyway, I found 1 shop at the MRT station which the website stated the opening hour at 10.30am. I rushed over at 10.20am, and it was not opened yet. I waited for a few minutes, then sent a WhatsApp message to the mobile number provided on the gate. At the other end, the person holding this number replied that they open at 11.15am. (Wow~) 40 minutes to go! I decided to check out another building nearby, hoping that I could find a similar shop there. I saw one shop selling mobile phones and went in to ask if they were selling wireless charger, but the guy told me it was not available. So I walked around to look for another. After I recced the ground floor to the other end of the building, I finally found one mobile gadget shop! It was a very small shop, with the small entrance blocked, and through the narrow counter, I tried to look in to find someone whom I could enquire but it seemed that no one was around. I looked around a few more seconds, and I heard a voice, “Hello.” I looked to my right, this man was walking towards me. Yeah! It was the shop owner/worker. So, I wasted no time and asked if any wireless charger was available. He said it was. (Woohoo!) So he guided me on how to use it, and explained to me why it was recommended instead of the other brand. Nice. I remembered that E asked me where she could get a phone case. (Right~) Thus, I purchased the phone case for her there as well. After I got the stuff, I quickly walked back to the office and put the charger and case on her desk. After about half an hour, before she even reached her desk, she saw me at mine and called out to me, asking me if I got her the charger. (Sigh~) I pointed to her desk and told her I got it for her. She was delighted. But it did not end there. She made me help her connect the wireless charger with the cable and whatnot. She then plugged the USB end to her laptop. You think all is good? Wrong. She called out to me again after 15 minutes or so, saying that the wireless charger was not charging. (Oh God~) So, I tried my trial and error method again, plugging the adaptor in and out of the extension multi-socket. Finally, after a few attempts, it worked. And now, you think it is done? Wrong again. The next day, when she tried to charge her phone with the wireless charger, it did not work again. I was thinking, either she or the wireless charger was trying to be funny. It worked the previous day and she did not remove the adaptor from the socket, how could it not be working when it had worked the previous day?? So, I tried unplugging everything and plugging everything in again, and it worked, again. Well, it is the most unintelligent wireless charger and she is the worse boss when it comes to independence.
I cannot imagine how the team will progress under her charge after BB leaves for another business unit. Whatever it is, I will leave the team when BB leaves. If he is unable to bring me along to his new team, I will resign. I cannot, and do not wish to, work under/with this dummy boss. I would rather be my own boss.